Charcoal Group of Restaurants make up our 'community' of stakeholders in what we consider the best industry in the world - the hospitality industry. So if you want to be a part of something small, but very big, c'mon in with an application and resume and meet some of our team to express your interest in starting a career with us.more...See more text
Came for a late dinner and sat in the bar. I think that the restaurant itself looks great and is exactly what Waterloo has been missing for so long. However our servers attitude alone soured the entire experience. Faux Pas included: rolling her eyes at us on several occasions, insulting us for taking our leftovers home, and basically giving the impression that our eating there was an inconvenience to her. If they could speed up and step up the professionalism of the service (or at least this particular blonde bar server whose name escapes me) then I think they will be a complete hit. However having an attitude problem and working in a nice restaurant do not mix, and really really put us off. Food was good, unremarkable but quality.
Nice atmosphere, service was great, food took a...
Nice atmosphere, service was great, food took a little while to come out but it was worth the wait, food portion was also great. Amazing place, would definitely go back.
Food was excellent! My cod from the fish and chips was too salty, but the chips were awesome! Waitress was nice, although a little hasty, every time I tried to order something, she'd walk away. I'd come back though.
