Come savor a delightful meal at 13th Avenue Coffee House. You can even enjoy the sun on their terrace. They are open nightly from Tuesday to Saturday and are conveniently reachable by public transit but also by car. Come visit them in an area recognized as stimulating.
I was basically thrown out by whom I believe to...
I was basically thrown out by whom I believe to be the owner of the 13th Avenue Coffee House for reasons I do not fully understand. It left me feeling hurt, abused and thoroughly disrespected by a public establishment and therefore felt the need to warn others and share my experience. I wrote a letter to the owner seeking an explanation but have had no reply.
The incident happened during a local Arts Festival, which must be the busiest times of the year but I feel it is still no excuse for the rudeness that I experienced. I waited for an extended period in the large line-up at this restaurant to place a take-out order. After I placed my order I waited patiently and was eventually told by the member of staff who served me that a mistake was made and I would have to wait another five minutes. I told the member of staff that I would wait by the kitchen door as the area by the counter was quite congested. I then waited by the kitchen door for an extended period. Meanwhile people who came in after me had already been served their food and some were almost completing their meal.
At one point the owner came out of the kitchen and asked if he could help me as I was looking through the open door to see if my food was being packaged yet. I calmly explained that I had been waiting quite a while for my order and he asked if I understood how busy they had been that day. I told him that I understood but it still seemed like I was waiting an abnormally long period for my order. He then obviously lost his patience and told me that he would “get me my money and then asked me to leave.” He went to the cash register, got some money and then handed it to me saying, “Good luck” as I left his establishment. There was no apology or explanation.
It was a slap in the face from a business I have been quite loyal to for the last four years. I understand that the restaurant is doing quite well and has expanded recently but this is still no excuse to treat customers so badly. Regina is still a small city and customer service is perhaps more important here than in larger cities. The world is a pretty small place as well.
The owner should also take note that a couple of my friends have refused to visit the 13th Avenue Coffee House for the last few years as they have also felt disrespected and devalued by the staff. I have now joined them as I completely relate to their experience.
This is my favorite lunch spot in the city! The...
This is my favorite lunch spot in the city! The rice bowls (especially the sushi bowl) are tasty, filling, and healthy, with brown rice, fresh veggies, and flavourful sauces. I love them and crave them often. There are lots of vegan and vegetarian options available, a nice coffee/tea menu, and a patio in the summertime. Great place for a quick, satisfying snack or lunch. Nice staff too.
