UPS Customer Centres

The customer service area at this facility is a dump. The service person was useless with her primary concern in making me leave. Looking at the other reviews it appears that this is as good as it gets. Disappointed and completely frustrated.

Terrible service! The lady who works in the front desk is not there to give service she probably thinks she is a Queen. DO NOT WASTE YOUR TIME OR MONEY THERE!

Ask for my package to be re-route a few mins away in Camb. Driver claims out of route. I went into their portal and confirm I will pick up. I was given a window from 01/08/18 - 08/08/18. I went on 01/08/18 @4Pm. The lady at the front desk who refuse to give her name said she sent it to destruction. Like really? She claims sender advised. I contacted sender who said they did not advise UPS to sent package to destruction, UPS commented customer abandoned package. UPS is horrible and poorly manage.

4 days sitting at your warehouse for my parcel, then delivered to my mailbox 300' from my house (driveway totally plowed) after asking we be home to receive the parcel. Driver just could not be bothered to do their job.

Waiting for a package to be delivered to my apartment, the door in the lobby is open, delivery guy does not even try to deliver the package but I’m not given a location to pick up my package. It’s 10 days until Christmas. How am I supposed to get my package if the delivery people aren’t going to do their job?