Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.more...See more text
I would give ZERO, but I can’t. They say anything to get the sale and then they never have any after sale support, and say what you paid for was not included. They lie. Don’t waste your time and money. Don’t shop here.
By far the worst shopping experience.
1. waiting 2 months for my purchase
2. delivery date was confirmed wrong by customer service
3. delivery job was not professional, installation was pathetic we had to re do everything ourselves
4. got yelled at by associated named Bianca. Ignored me and tried to bully me out of the store
5. manager slammed door in my face refusing to help with any issue. I have never experience any customer service like this - beyond pathetic.
Worst transaction ever. They were supposed to deliver the items tomorrow and no news at all from the store. I contacted internet customer service this evening and I wasted 30 minutes of my precious time waiting and chating with an incompetent man who knew nothing about my order. He just told me: I know nothing about your purchase. Youd better call the store. I have bought more than 4 000 dollars of merchandise and they showed me the finger. What a bunch of unscrupulous merchants!
J’étais supposé recevoir mon réfrigérateur il y a déjà un mois et je ne l’ai toujours pas. Ils ont cancellé ma livraison sans m’avertir, car le réfrigérateur était endommagé. C’est moi qui les a appelé pour savoir quand mon réfrigérateur allait arrivé (le jour même de la livraison) que j’ai appris qu’il n’arriverait pas. Aujourd’hui je suis supposé recevoir mon réfrigérateur et je n’ai eu aucun appel hier soir pour avoir une plage horaire. Bien hâte de voir si je vais avoir mon frigo un jour!
I went in to buy a mattress today; Robert was very helpful and easy to do business with. He was very kind as well and Emma was so sweet and very helpful as well; all questiones were answered. I had a very good experience.
Kiana
