East Side Mario's welcomes you to their establishment. Explore a menu offering hamburgers, priced at 11$ to 25$ and experience their casual ambiance. They provide a take-out menu.
This was atypical service, food, and experience...
This was atypical service, food, and experience. Usually East Sides is one of my favourite restaurants. Myself and two of my friends went in for a late dinner (around 8 pm). We asked for a table for 3. They told us we would be served fasted if we sat in the bar area instead of the dining room. So we did. We waited about half an hour and still, no one took our drink orders. Servers kept walking by, serving the people around us but for some reason, no one came to our table. My friend went and asked the hostess if someone would come by and she said someone would be by shortly. Another 20 minutes went by and still, no one. My friend then went and asked the server who was taking care of the table behind us. She said she'd be right with us. Again, no one showed up. After 15 more minutes, I went and found a manager and told him no one had been by. Finally, 10 minutes after that, the server came by. They said there was confusion about our table, however, we were not even given an apology. I ordered the roasted half chicken with french fries. When it came, it was so overdone the skin was extremely tough. It seemed as though they cooked it with the feathers still on. An extremely disappointing visit to one of my favourite restaurants.
ESM has been a favorite of mine since I was little, but slowly I have been less inclined to eat there because of the poor service. My boyfriend and I ordered the pizza which was half price at the time, and we were 'rudely' told we had to purchase a beverage with the meal. So we asked for 1 drink and she brought back 2 (not necessary cause we were sharing the dinner but we let it slide). Food was warmish, so we ate a slice each and took the rest home. Hardly saw our server, and there was no drink refill requests. Receiving/paying the bill took longer than the eating process.
A few weeks later we returned and surprise, had the same server. This time it was the opposite extreme. She brought us our bill two seconds after delivering our food and didn't ask us if we wanted anything else. We didn't see her again before we left.
I might go back, but if the dining room is busy and the bar area is the only option, I'll take my business elsewhere.
We sat out on the patio, which was pretty nice. Service was pretty good. We got lots of salad and bread. My pasta dish was rather small and nothing special but with all that salad and bread (and being $10), it was hard to complain about portion size.
I surprised to see such low scores in the reviews below, the place was packed!
