The Smiling Fish invites you to their dining room. Discover a menu offering fish & chips, a variety of fishes and seafood, priced at 11$ to 25$. They are open nightly from Tuesday to Saturday and are reachable by car. They are positioned in an area characterized with merchants. Payments by American Express, Visa, MasterCard and Interac are recognized.more...See more text
Excellent quality fish, good and fast service, even during a busy lunch time, and very fair and well priced menu. Others were a bit meh on the fries, but my meal and their fish were all great. Definitely making this a regular lunch option.
we've ordered from the Welland location a few times & each time, the service is awful... the woman who works there is so miserable & makes no attempt to hide it. the fries are always either over or undercooked (today they were over done)
i ordered a cajun w/rice & got deep fried halibut & rice. the chowder had nothing in it! it looked like the bits that had fallen off the real pieces of fish that are supposed to be in there.
in contrast, the St Catharines store is 100 times better with service & food. Sounds like the boss man needs to put a shorter leash on the welland operation because it's bringing down the reputation of the company.
My daughter and I went to the Smiling Fish Company on Fourth Avenue in St. Catharines for her birthday. Although it was very busy, we experienced the BEST CUSTOMER SERVICE & FOOD! The servers were friendly, efficient and very polite. The food was superb. Because of our experience, we asked if there were other Smiling Fish in the area and decided that our Good Friday dinner would be ordered from the Smiling Fish Kiosque on Clare Avenue in Welland as we were told this one was run by the Fourth Avenue owner`s wife.
There began the worst Customer Service experience I have ever had. Since I was feeding 6 adults (including 2 very robust young men) we called serveral days before Good Friday to inquire as to whether they took pre-orders. The woman on the phone was more than rude and even gave me the impression that she really hoped no one would buy meals there on Good Friday.
On Good Friday, I went in early to order food for 6 adults. Despite the bad customer service on the phone, I felt the quality of the food was worth it. When I went to order and pay, I was once again treated very rudely and the food I ordered was absolutely awful!!!! Very greasy fish, uncooked fries, buns just thrown into the bag (with the other super greasy containers)!!!! Needless to say, I will NEVER ORDER FROM THE CLARE AVENUE kiosque again. That woman needs to learn manners as well. Perhaps she was unhappy with my over $60 order or maybe she just hates dealing with the public. I gladly give five stars to Fourth Avenue and absolutely no stars to their Welland location.
The seafood is always second to none in quality...
The seafood is always second to none in quality! One only needs to see how patrons will line up at the door of this cozy dining room waiting for a table to become available. The serving staff are efficient, courteous, friendly,...and wa-a-a-aayyy overworked! I especially recommend any of their baked fish platters, they are absolutely splendid.
This is a wonderful small family owned restaurant.. We are always pleased with the food quality. The service is good, considering how busy it gets. Because of the small restaurant size, and it's popularity, you often have to wait in line for a table at peak times/days. Other than the wait, it's great!
