Velvet Spa

DO NOT go here. Most of the workers literally do not know a thing about the proper way of waxing. A ladies there ripped off layers of my skin 3 times there on my upper lip and made a huge mark. When I confronted one of them she blamed it on my skin instead of her. Horrible experiences

Don't go!

Please save ur money and don't go here! They make customers feel like liars ..... This isn't back home that people can be treated like we don't know notjofn.

Customer Service is really bad. Went 3 days in a row after having appointment, still couldn't get the service done.

DON'T GO!

WORST.EXPERIENCE.EVER. I understand most people are there just because of the location. That's the mistake I've made, and of course the bogus coupons. Velvet is expensive and their staff is rude and unprofessional. It takes forever to be noticed by the girl at the front desk because she was busy on her cell phone. The woman who did my waxing did not know how to wax properly and when I told her that the wax she's applying is too hot, she insisted on keeping it hot and told me to deal with it.

Disappointed with Lack of Customer Service

I too created this YellowPage account just to comment. To be honest, I have been going to Velvet Salon & Spa a few times, mostly for eyebrow threading, and about 4 times for hair cuts. The main reason I go is because the coupons offer a good price especially eyebrow threading and the location is close to my home. Going to this place, is hit or miss. Today, I was very disappointed with their lack of customer service. I had to wait to be noticed, and two people were seated, clearly absorbed by their cell phones to even notice a customer. I felt I was an inconvenience to the employee and he honestly didn't seem to put much effort in my hair cut as I was done in 13 minutes. It must have been the fastest hair cut I've ever received. I was really annoyed to be done so fast and I don't even think he put layers on the sides like I asked. Overall, I find when I go for hair cuts, they take off much more than you ask for because they seem to think they know better and just ignore your requests. You are better off taking the coupons to places that match coupons than endure a place that lacks customer service.