Lone Star Group Of Companies Limited

Can always count on Lone Star

As a neighbourhood restaurant, I am a frequent patron at Lone Star in Kanata. Typically very fast to seat you, they also provide unlimited nachos and salsa to tide you over while you wait. A large menu provides much selection, though the chicken quesedillas are a favourite. Can't really go wrong with this restaurant!

I used to get take-out regularly. Recently they've switched their take-out containers from plastic to metal. The metal containers cause the food to get cold extremely fast, and during the 6 minute trek home, the food is too cold to eat. Eating in the restaurant is not something I do any more, as the service is not that good. I will try the one on Baseline again and see if they're any better. I hope so, cause I need my fajita fix.

Will not go back. Once seated, it took a long time to get the food. Orders were missing or messed up. Maybe 8 is too many for some servers, but this is a repeat of two other visits. once done, they are more interested in getting you out, than serving you a coffee. Sad. It use to be so good. Not even the kids want to go back.

It's kind of sad how far down hill this place has gone. The fajitas are still decent, but not as good as they were. The queso dip has been changed to some horrible powdered version that we sent back because it was grainy and runny. The salsa is still good but nowhere near as good or fresh as it once was. The service is also poor overall. Orders showed up wrong, we had to fetch our own ketchup off another table after asking for it twice. Drink refills were not brought out till just before the bill was delivered. Even when we stopped another server to ask for stuff, we we simply told "I'll get your server", which never happened. You used to get great food and excellent service at a place a lot busier. Overall, it's just not worth the effort to go back.

Will Never Go Back, Terrible Service!

This has to be the worst service ever. The food was okay and to be expected, although most Lonestar's have excellent food, so its not the chain that I have a problem with. Mostly the service was the worse experience. It took a long time to be seated and they forgot to order my husbands meal. We are all eating and my husband waited for his the whole time. Finally as we finished eating then my husbands meal comes and we had to wait for him to eat. What a long lunch! My husband was so upset he wasn't even hungry anymore and never wants to come back.