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Quick, efficient service when I rented a vehicle over the weekend. I didn't fill up the car which I was just being lazy, so I paid a higher rate for fuel, but this was explained at the time of picking up the vehicle so no surprises there. Great vehicles, friendly staff and excellent service! Would recommend this company to others.
There was a few scratches under the rear bumper before i rented and me and the employee both saw that. After it was returned there was a few more scratches under the bumper. However, now they are charging me touch up paint damage to fix it (even thought they were some scatches before). I was advised touch up paint would fix it and that I'd be charged for it. Touch up paint is usually $10-$50 so why charge me $200 ? Renters beware they will go after anything to charge you more. Worst experience.
I was visiting my family during the holidays and i wanted to go skiing to Whistler. Since i don't have snow tires on my car, renting one seems like a good idea. Of course all major companies were sold out and when i requested car with snow tires they almost laughed at me. Thank god that i found pacific car rentals. They were really helpful and i arrange everything over the phone in 10 minutes. I rented 2012 civic and the car had brand new snow tires on. What i like the most is that i could leave my own vehicle in their parking stall for the whole rental period (3 days) and of course free of charge. Thank you pacific car rentals!!!
My family and I were happy with our experiences at Pacific Car Rentals. We flew in from Boston, all five of us for a week long vacation. We were picked up at the airport as a free service to be driven to the rental office. We rented their 8 passenger Chevy Traverse that is actually pretty good on gas. We had a good time in Vancvouver and the customer rep at the office even gave us pretty good tips on the tourist spots to visit. When we flew back to Boston, our daughter realize she left her Kindle in the car and was crying. We contacted Pacific car rentals and they inform us they did find the Kindle and will sent it by courier to us. I do not even think the other national chains do that! We were definitely impressed with their level of great service and the rental rate was very reasonable too! Thank you Pacific Car Rentals for sending back the Kindle to our daughter.
This is a small company with a poor selection of cars.. poor service.. and large excess fees. I would definitely avoid this company but to go with a more reputable one. They charge $30 for insurance and slug you later for $1000 for an excess fee. They also charge per km for any kms over 250.
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