We are a heavy truck dealer in Southern Alberta and British Columbia representing Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. At New West Truck Centres, each person is essential to the success of the business, with offices located in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat and Cranbrook.more...See more text
New west truck center (freightliner)in Calgary is the worst dealership I have ever delt with. May 05 dropped a valve and destroyed a piston took them 25 days to fix and locate parts. The only reason it was completed in this time frame was because I had to locate the piston kit. Took weeks before i finally figured out that they were just trying to order stock from detroit and not treating it as a truck down. Sept 28 still waiting on detroits towing coverage... Not because there is no coverage but because the service is horrible and it seems like they could care less if you get the coverage. Buyer beware your truck is only as good as its dealer no matter what model truck.. Do not buy a freightliner if you are planning on having new west as your main dealership!piston took them 25 days to fix and locate parts. The only reason it was completed in this time frame was because I had to locate the piston kit. Sept 28 still waiting on detroits towing coverage... Not because there is no coverage but because the service is horrible... Buyer beware your truck is only as good as its dealer. So all in all a 3 day job at the maximum took 25 days and it is oct 15 and i am still waiting on there warranty.
