Located in Montreal on Peel Street, SSA Solutions offers consulting services in operational modeling and workforce planning. We help managers responsible for business units to master complex situations, make optimal choices and achieve the desired outcomes. Modeling is a representation of the business unit's operations and the interactions between its resources (people, processes, tools, service offerings) with internal and external customers. Our expertise allows us to zoom in on this representation and deepen the level of detail to optimize the service provided to customers. We are experts in the practices and tools of workforce planning in client-oriented centers. Contact us to learn more about our services! more... See more text