Island Mix

Worst experience EVER!

Those looking for a caterer for a wedding, birthday or other special occasion – please read about our experience with Island Mix (Pickering location). We chose Island Mix to cater our wedding in May. While the food was great, there were a few things that were brought to our attention after the fact that (in our opinion) were unacceptable. 1. In order to save on delivery costs for another event the following day, Island Mix brought them to our event. Highly unprofessional to piggyback off of our event and not even give us the heads-up. Not the end of the world – just would’ve been nice for them to be more forthcoming with us. 2. We were misled to believe that the service staff were that of Island Mix's. We specifically asked about the wait staff in a one on one meeting with our contacts and they advised that it would be their staff serving food at our wedding. They were in fact, a 3rd party company called Catering Service Personnel. Had we known that a 3rd party company would be serving food at our event, we would’ve had the opportunity to research them further (reputation, references etc). Not a huge deal, right? Keep reading... 3. SEVERAL guests witnessed the above mentioned service staff taking home Styrofoam containers with leftover food at the end of the night. Highly embarrassing for Wes and I to have to answer “Why are the waiters taking home food before family?” When we mentioned this to our contact at Island Mix, we were advised that “The staff was given the opportunity to eat, during their down time which was very brief. Whatever they didn't finish, they did pack to take home.” First of all, we had no issue with the wait staff eating during their down time at the wedding, but it was NEVER communicated to us that they would be taking food home at the end of the night. Second - the food was supposed to be packed up and left for US to deal with, not for the wait staff to help themselves. Finally - had it been one container that they packed and took home, that’s one thing, but I’m talking about 7-8 containers!!! Again, this was witnessed by our guests! We paid a lot of money for the food to feed OUR guests at our wedding – not to farm feed the wait staff and their families. I originally wasn’t going to post anything about our experience with them out of sheer embarrassment, but then I realized that I have nothing to be embarrassed about. I also wouldn’t want any of my family or friends to have to go through this – especially on your wedding day! I’ve always been a fan of Island Mix’s food but it’s a shame that this experience and their position on the above mentioned issues has tainted that forever.

We've had excellent experiences with the food both times we have had it. Once was take-out and last night we dined in! This type of food is relatively new to me, but it's definitely something that my wife and I have enjoyed discovering! The service was a bit on the slow side but then again, we were surprised with how busy the place was on a Sunday night! That must say something about how good the food is! Once we got our food, we enjoyed it thoroughly. The inside was much nicer than I expected looking from the outside and the portions were large enough that my wife and I both had leftovers for lunch! I'd recommend this place to anybody!

Take Out Experience

What struck me is how when I entered the restaurant, three employees looked at me, one smiled, none greeted me, and two turned their backs on me. Unbelievable! I ordered take out and was in a rush to pick it up and had to wait for someone to acknowledge my presence. The service is bad and it took away from the experience. As for the food, the chow mein was burned, but everything else was Ok. The curry veg with tofu is very small portion, but the rest mentioned below were good sizes. Funny thing about the service, when you call the phone #, the recorded greeting rants about their dedication to customer service. Website doesn`t function properly, and girl who took my order over the phone doesn`t know how to pronounce Szechuan. She gave incorrect directions, and didn`t seem to know her stuff when I inquired on dishes.

DON'T WASTE YOUR TIME & HARD EARNED MONEY

Probably the worst dining experience of my life. I went with a group of 8 and reservations were made one week before. Service took close to 2 hours for 2 people in our group. The others were still waiting. The waitress did not have a clue as to where our order was. When we talked to the manager, she was no help either. The 2 people that got their meals could not identify the meat-- chicken was ordered, but we'll just call it "mystery meat" that was served on the plate. I'll never go back and plan on telling many, many people about this nightmare.

Worst experience ever

This is the worst restaurant I have ever been too. The service was terrible - after two hours only two people had gotten their meals and the food was cold. After 45 minutes we finally got drinks but never did get the second round which was ordered. Other people were seated and served before us. The server seemed to not really know what she was doing or care enough to return to the table to check on us or let us know there was a delay with the food. When we asked to see the manager it took well over half and hour and two requests before she appeared. She didn't seem very apologetic or offer us any compensation for the wait. We finally gave up and left. I would never go back or recommend this restaurant. We wondered if we were on Candid Camera and they were seeing how much we could take before we cracked.