The esthetician was polite and friendly. The one consern i had was my treatment was suppose to be 30 minutes yet the booking times were at 15 minute bookings. I mentioned it to the receptionist she said she would check in it. The esthetician also mentioned it was 30 minute treatment. I went in at 11 and was paying at 11:15. I also mentioned the time period when i was paying. Which was ignored. I wouldnt mine but at 285.00 a treatment i feel shorted. The ad reads 30 minutes