Don't Choose Indigo Pools
Andy will not come back to fix pool installation problems. Andy and his sons put our pool in 4 years ago. The problem, the liner does not fit properly leaving wrinkles in every corner. Andy tried to get them out the first year and rubbed the print off of the liner. He has promised to replace our liner but we haven't heard from him for the last 2 years as he won't return our calls. We had to hire a professional to inspect our pool to find out that Andy also did not ground our pool which leaves our steps and all white inlets with a brown stain on them. We have to drain our pool every year below the steps to scrub and scrub the stain off our steps, which takes hours! We wish Andy would come back to fix the problems as now he has forced us to take action by suing Andy, Barb and Indigo Pools. If you want to enjoy your pool every year without any problems stay clear of Indigo Pools!!!
Business Reply June 8, 2010
Dear Parki, At Indigo Pools, we take comments very seriously and are sorry that you continue to experience problems with your pool. We have already addressed some of your concerns, and appreciate the opportunity to further clarify some of these issues. As previously discussed, the liner of your pool wrinkles because excess water accumulates in your pool. This excess water creates flooding; pushing out the liner and causing it to wrinkle. From our analysis, the main problem is that your pool neighbours a steep yard and whenever water builds up it travels down creating excess water, pushing out the liner. We recommended you move your pool away from the slope to avoid the problems caused by ground water accumulation. Unfortunately, because of the pool’s current location we cannot solve the problems as we cannot control natural elements. As our focus is on customer service, we have already replaced it once. Sadly, we cannot replace it every year because of the problems associated with ground water accumulation. Thank you the opportunity to further clarify this situation with you. Please do not hesitate to call us at 519-582-8110.