50th Annual Convention & Trade ShowSeptember 23-26, 2014Honouring our Heritage, Embracing our FutureFairmont Chateau Laurier, Ottawa, ONSupervisor Leadership Training September 26 & 27 in Ottawa!Register NowThe CAM-X Continuing Education Committee is committed to hosting inspiring, thought-provoking and extraordinary conferences. These conferences are targeted to managers, supervisors and team leaders in the call centre/TAS environment.The programs offer the opportunity to exchange ideas and learn from other professionals in the Call Centre/TAS industry. Some topics that have been addressed are: Recruiting - Finding staff in a competitive market, Hiring - Best practices in screening new hires, Working with a diverse employee pool, Training - Technology and Learning, Bonus and incentive programs, Communication - conflict resolution and dealing with change. more... See more text