Every time I have required assistance I have had to wait for quite some time...today I require help to win the sale of our home...and since early this a.m. I've left msgs and at 3:02 still have not received a response...I guess once we've purchased our stove...that is what we can expect...no more $ coming from us so why give follow up service...and...if I didn't HAVE to put a rating to "submit" I wouldn't have