WORSE expierence at a nail salon ever, the people here aren’t professional. They did HACK JOBS on gel and removal, gel doesn’t crack this badly. They made me pay $21 to remove the TERRIBLE job done and the removal was TORTURE. She STABBED my nail with a cuticle stick without putting them in acetone first. I had to take a picture of the ABUSE, after I did that she actually took out the acetone and listened when I said to use the drill more. My nails will need recovery from the MISTREATMENT.
this place is so terrible ! They said they will do the design from my pic I got to her, but she could not do the same one in the end ,and she hurt my nails and fingers, and in the end she just said, she can not do that for me and kick me out of the store. Very very bad service and unprofessional! Do not go there , they are sucks!
It was my first time visiting this salon and the service was subpar. I don't speak the language, but I'm fairly certain pointing at me and laughing was not a good sign. It wasn't my first salon experience so I don't think I was doing anything outrageous that warranted laughter. It made me so uncomfortable. The only upside was that this was my little sister's first manicure, and she liked how her nails turned out. That's the only reason I rated 3 stars. Otherwise, I would have rated it two stars.
Had a unpleasant experience with urban nail salon with my first time visit.
Came here on August 27 to get a last minute pedicure before I left for the long weekend. Came in , sat on the massage chair .. Played around with the remote and the lady started the pedicure. This is usually the one time you get to relax sit back and let them do their work .. So I did while enjoying the massage chair. Once done I paid and left.
Eventually I get back to work and someone notice my jean jacket had a pink stain and pointed it out , turned out it was a huge pink stain on the entire back of my jean jacket that I wore while getting a pedicure. Couldn't think of where It may have came from until I realized the pedicure chairs was red and with the heat / massage the color must of rubbed off. I called the salon right away and informed them , they told me to come back but I was already half across town and was leaving town that night. 3 days later when I got back I went to the salon right away and showed them my jacket .
They were unprofessional ( not surprised ) started saying it was impossible to occur, the color of the leather seats was not the same as my jacket , screaming in front of other clients and even accusing me of causing it and coming back to blame them. They started calling me names in their Vietnamese language which I understood also lying about the owner managers contact information and that he was away for 6 months.
It was a unfortunate situation. All I was looking for was them to pay for the dry cleaning or refund me my service.
